See something wrong? Tell us clearly.

What you can report

• An incorrect price, date, airport, hotel, itinerary or inclusion.
• A package that has expired, sold out or materially changed.
• Incorrect operator identity, contact or financial-protection information.
• A broken or mismatched source link.
• A commercial label, verification label or description that may mislead.

What to include

1. The SafarScanner page, operator and package involved.
2. The exact statement you believe is wrong.
3. The corrected information and a dated source link, screenshot or document.
4. Your relationship to the information, such as traveller or authorised operator representative.

Redact passport, payment and unrelated personal information before sending evidence.

How we review a request

1. We acknowledge and log the report.
2. We assess urgency and may temporarily label or hide high-risk information.
3. We compare the report with the cited source and may ask the operator for clarification.
4. We correct, qualify, retain or remove the information and record the reason.
5. We tell the requester the outcome where appropriate.

What this process does not do

SafarScanner does not decide booking disputes, compel refunds or act as the operator’s complaints team. Booking, payment and service complaints should first go to the operator. Where appropriate, use the protection provider, card provider, regulator or independent advice available to you.

Fairness and abuse

We will distinguish factual corrections from opinion, commercial pressure and attempts to suppress accurate information. Paying operators and non-paying operators use the same correction standard. Repeated abusive or knowingly false submissions may not receive a response.

Submit a correction